At jb99 Responsible Gaming —
Keep it fun, keep it in control

Responsible gaming means enjoying gaming as entertainment, while never letting it become your primary source of income or a source of emotional dependence. jb99 believes that gaming should be a small, joyful part of a player's life — not their whole life.

Online gaming is growing fast among young people in Bangladesh. At jb99, we follow a responsible gaming policy to ensure no one suffers financial hardship or mental distress. Our goal is to provide a safe and healthy gaming environment for all our players.

We don't always notice when a gaming habit starts becoming a problem. Here are some common warning signs to watch out for:

• Spending beyond your budget and taking on debt.
• Hiding gaming activity from family or friends.
• Placing larger bets in an attempt to recover lost money.
• Gaming is affecting work, studies, or relationships.
• Feeling restless or irritable when not playing.
• Repeatedly trying to set limits but failing to stick to them.

Once logged in to jb99, you can access the following tools directly from your account settings. They help keep your gaming experience safe and in control:

• Daily/Weekly/Monthly Deposit Limits: Can be set or changed anytime from your account settings.
• Loss Limit: Your session will automatically end if losses exceed the limit you set.
• Betting Limit: Set a maximum amount you're willing to place on a single bet.
• Reality Check: Pop-up notifications will remind you at set intervals how long you've been playing.
• Cooling-Off Period: A temporary break from 1 day up to 42 days.
• Permanent Self-Exclusion: Option to permanently close your account if needed.

Responsible gaming goes beyond just setting limits. A few simple habits can keep gaming enjoyable at all times:

• Set a budget before you start playing and stick to it.
• Don't chase losses by placing bigger bets to win back what you've lost.
• Don't think of gaming as a source of income — it's entertainment.
• Avoid playing while drinking or under emotional stress.
• Take regular breaks — at least 10 minutes every hour.
• Prioritize spending quality time with family and friends.
• Keep a gaming log — track how much time and money you're spending.
• Set a specific time for gaming and stick to it.

Jb99 strictly prohibits anyone under 18 from using the platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

If you are a parent and want to keep children or teenagers away from online gaming, here are some steps you can take:

• Use parental control software on your device.
• Keep your account password and payment details out of reach of children.
• Have open conversations with children about the risks of online gaming.
• If you have any concerns, contact our support team right away.

If you feel your gaming habits are getting out of hand, don't try to face it alone. jb99's support team and expert counselors are always here to help.

• Email our support team at: [email protected]
• 24/7 support available via live chat.
• Activate self-exclusion from your account — takes effect immediately.
• We can refer you to professional mental health support.

Remember, asking for help takes courage. jb99 never judges — we're always here for you.